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Origin

Audirvāna Remote

Système d'exploitation

macOS

Windows

Linux

There are multiple reasons why your device is not detected by Audirvāna when you connect it to your computer. The guide below will help you quickly tackle this issue.

Troubleshoot USB connectivity

In this article:

• Pour les utilisateurs de macOS : Assurez-vous que votre appareil est bien visible dans l'application Audio Midi Setup.
• Step 1: Make sure the device is turned on
• Step 2: Make sure the USB cable you use with a different device
• Step 3: Ensure you see your device in the Audio Midi Setup app.
• Pour les utilisateurs de Windows : Veillez à ce que votre appareil soit considéré comme une sortie audio dans les paramètres sonores.
• Step 1: Make sure the device is turned on
• Step 2: Make sure the USB cable you use with a different device
• Step 3: Make sure of your device's settings
• Step 4: Connect a headphone to your device (if possible)

Pour les utilisateurs de macOS : Veuillez vous assurer que vous voyez votre appareil dans l'application Audio Midi Setup.

Step 1: Make sure the device is turned on

Since Audirvāna relies on the device detected by your computer, your computer, and Audirvāna can't see your device if the unit is not powered on. Once powered on, you should be able to see it both on your computer settings and the Audirvāna output menu.

Step 2: Make sure the USB cable you use with a different device

As with every component, a USB cable can eventually stop working correctly. You can check if the cable is not faulty by connecting it to a different device (e.g., a printer, your phone, etc.). If the device you connected with this USB cable can't still be seen, you must try a different USB cable.

Step 3: Ensure you see your device in the Audio Midi Setup app.

Since Audirvāna relies on the device detected by your computer, your computer, and Audirvāna can't see your device if the unit is not powered on. Once powered on, you should be able to see it both on your computer settings and the Audirvāna output menu.

Audio Midi Setup est une application macOS qui répertorie toutes les entrées et sorties audio connectées à votre Mac. If your USB device is not detected in this app, it is not working correctly.

You can find the Audio Midi setup in the Applications folder under the Utilities folder:

Pour les utilisateurs de Windows : Veillez à ce que votre appareil soit considéré comme une sortie audio dans les paramètres sonores.

Par défaut, chaque périphérique audio connecté à Windows est répertorié dans les paramètres sonores du système d'exploitation. If your device is not listed, it is not working correctly.

En ce qui concerne ASIO, étant donné qu'il ne repose pas sur les paramètres sonores de Windows, vous n'y verrez pas votre appareil, mais plutôt l'interface utilisateur graphique du pilote ASIO de votre propre appareil (si une interface utilisateur graphique est fournie). If your device's ASIO driver doesn't see your device, you need to contact your manufacturer after trying the steps below.

Step 1: Make sure the device is turned on

Since Audirvāna relies on the device detected by your computer, your computer, and Audirvāna can't see your device if the unit is not powered on. Once powered on, you should be able to see it both on your computer settings and the Audirvāna output menu.

Step 2: Make sure the USB cable you use with a different device

As with every component, a USB cable can eventually stop working correctly. You can check if the cable is not faulty by connecting it to a different device (e.g., a printer, your phone, etc.). If the device you connected with this USB cable can't still be seen, you must try a different USB cable.

Step 3: Make sure of your device's settings

Some devices must be set in USB mode to have their USB interface powered and thus detected by your computer. If your device needs to be switched to a specific mode to be detected by a computer, we recommend you check its manual.

Step 4: Connect a headphone to your device (if possible)

Devices like THX Onyx or CLARUS CODA DACs need headphones connected before they automatically power on and are detected by your computer. We recommend checking your device specification to see if these requirements exist before using your DAC.

Note: If you still have an issue after trying all the troubleshoots, please contact us.