Applies to

Studio

Origin

Audirvāna Remote

Operating System

macOS

Windows

Linux

The connection to the Remote can sometimes fail, and you may receive an error when connecting Audirvāna on your computer. Depending on your device's OS and remote version, you can take several steps to fix connection issues.

Troubleshoot Remote connectivity

In this article:

• Step 1: Check if you are connected to the same 2.4Ghz and 5Ghz Wi-Fi network on the Remote and computer
• Step 2: Restart your Wi-Fi router.
• Step 3: Clear the cache of your Remote app
• Step 4: Reset the Remote connections from your computer
• Step 5: (Windows only) Check your connection properties
• Step 6: Check your firewall settings

Step 1: Check if you are connected to the same 2.4Ghz and 5Ghz Wi-Fi network on the Remote and computer

Some routers have trouble with 2.4 Ghz and 5 Ghz Wi-Fi networks. You should try deactivating one or another to see if you are still having the issue. You can find out more about this in our forum.

Step 2: Restart your Wi-Fi router.

Multicast DNS on your Wi-Fi router can hang. Your Wi-Fi router then has a problem transmitting the connection used by Audirvana Remote (Like the Apple Remote app that controls iTunes, which can be blocked for the same reasons). It would be best if you restarted your router to connect the Remote again.

Step 3: Clear the cache of your Remote app

For Android:

There may be an issue with the information cached on the Remote, which may result in your computer not being able to be found. You can then delete this information and try again to connect to the Remote.

You can learn how to do this on your Android by reading this article.

For iOS:

You will need to reinstall Audirvāna Remote. Disabling the app's battery-saver option would also help.

Step 4: Reset the Remote connections from your computer

In the Audirvāna setting under the Appearance settings, please try to turn off the option "Ask for a pairing code on first connection".

You can also click Disconnect All, which resets the connection to all the Remote apps on your computer.

Step 5: (Windows only) Check your connection properties

If your network is set to public, Audirvāna Remote can't see your computer. You must then check your connection property: In Settings > Network & Internet > Check connection properties, ensure your Network profile is set to Private.

Step 6: Check your firewall settings

For macOS: 

Check the firewall settings: In System Preferences > Security and Privacy > Firewall > Firewall Options > Automatically allow signed software to receive incoming connections. Check that this setting is selected and “Block all incoming connections” is not selected. 

You can learn more about it from the Apple guide.

For Windows: 

1. Check the firewall settings: In Settings > Update and Security > Windows Security > Firewall and Network Protection > Allow an application through the firewall and ensure that Audirvana can access the network.
   
   
2. Check that Firewall and network protection notifications are enabled. You can find more about it in the Microsoft guide.
   
   
3. If the issue persists, please close Audirvāna and remove all the Audirvāna mentioned in your firewall settings. Once you have done this, reopen Audirvāna. You should get a window asking if you want to allow Audirvāna through your firewall. Make sure Private is selected and click OK.
   
   
4. If you are using a VPN, please make sure it is up to date and try to deactivate it.
   
   

Note: If you still have an issue after trying all the troubleshoots, please contact us.